1
Acknowledge
We confirm we've received it and give you a reference number, within 7 working days.
Raising a complaint
We'd always rather know when something isn't right, and we take every complaint seriously. To make sure nothing gets missed and the right person deals with it quickly, all complaints go through the process below.
How we handle it
2
Investigate
A named member of the team looks into it properly and may come back to you for detail.
3
Resolve
In line with our terms we aim to resolve complaints within 31 days, and usually significantly quicker.
4
If it's not resolved
If our response doesn't put it right, let us know and we'll escalate it internally until it is.
Raise your complaint
Get in touch with our team so we can understand your complaint and deal with it as quickly as possible.
If you have already contacted us and your complaint has not been resolved, let us know and we'll make sure it is escalated to the appropriate member of the team.
This process is for existing BetaTechPro clients. If your query isn't a complaint, you can contact our team at betatechpro@gmail.com or call +44 7476 923192 . For anything urgent, please still contact us so it can be logged and tracked.